![]() If your account has multiple brands, select a Brand to associate with the channel.When the channel connects successfully, a Channel added message appears. If something isnt working while making a video call on Facebook, here are some things you can try. On the Add Facebook Messenger screen, choose a Facebook page from the list and then click Next.You can also get to this tab from anywhere by tapping the chat bubble icon at the bottom of the screen. When you launch Messenger, youll see all of your Facebook conversations in the Chats tab. Tap the Chats tab to view your conversations. Select all the Facebook pages you want to manage in Zendesk, and ensure page permissions are toggled to Yes. On a computer, point your web browser to.When prompted, log in to your Facebook account as a user with Admin permissions for all accounts being added, then follow the on-screen instructions to authorize Zendesk to use your Facebook account.From the Add Facebook Messenger screen, click Continue with Facebook.Click Add channel and select Facebook Messenger.This will show you in general how people can message you via your page persona. ![]() Select a Channel and enter your instant reply below Message. To set your Page’s messaging status to away with task access: From your Feed, clickPages in the left. You can also choose to Edit away message and schedule. In the top right of your Inbox, click Available. At the top next to Instant reply, click to toggle instant replies on. Click See all Profiles, then select the Page you want to switch to. Select Instant reply, then in the bottom right click Create automation. In Admin Center Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging. Click on the Messaging setting on the left-hand menu. In the top right, click Create automation.The following video gives you an overview of how to add a Facebook Messenger channel:Īutomating a Facebook Messenger channel You must be an admin to add Facebook Messenger.
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